Gateways Family Service’s (GFS) pregnancy outreach workers team regularly requested telephone interpreting. We facilitated this function for a number of years, developing both an excellent relationship and an effective partnership.
GFS supports vulnerable, non-English-speaking first-time mothers. We supply teams of female-only interpreters to cover a wide range of languages and assist with all communications, supporting the team of outreach workers in their goals.
Engaging with the customer
In order to engage successfully with GFS, we arranged an initial meeting at the start of the contract. We collaborated to develop a contract-specific service level agreement. This included details of the expected frequency of requests and variety of languages. We incorporated safeguarding training into our induction programme to ensure our interpreters could deliver a comprehensive interpreting service to the clients. All our interpreters sign a strict code of confidentiality and professional conduct. Our interpreters receive training on identifying and reporting safeguarding issues as part of their induction training, and in addition, are trained to be aware of cultural sensitivities in dealing with difficult situations.
To provide a successful service that meets GFS’s specific requirements and for service continuity, we provide the same teams of interpreters for regular assignments
